Has anyone ordered from them? I placed an order on 9/27 and I have not heard anything yet. The order acknowledgement said it would take 7 - 10 days before they ship which is fine. I called yesterday to check on the progress and to see if they had an estimated ship date, but I got their machine. I left a message, but I have not received a call back.
I just don't know what to do. No one will call me back. I have no idea whether I will be getting my molds or not. I've called once or twice per week and also filled out their contact form -- no response.
Bummer! The usually put a notice up on the website if they are going to be gone for a while. I need to order too. But now I am hesitant. I did leave a message for Kelsei's Creations but have not heard from either. What is one to do?
Just a quick note from Linda at The Upland Soap Factory to let our many customers know that we have had TWO serious illnesses in the family since mid August, both requiring hospital time, so we are really backed up with mold orders and have not been able to communicate with customers until this week. We are expecting full recovery but it will take some time, and this week I will be contacing all those customers who have mold orders pending, to let them know the status of their orders.
I have about 75 emails right now that need answering and 26 phone messages...so if you are any of the above, you will be hearing from me in a few days.