Dairy Goat Info Forum > General Category > Soap Making > Upland Soap Factory - UPDATE



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Old 10-12-2010, 11:56 PM   #1
MF-Alpines
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Default Upland Soap Factory - UPDATE

Has anyone ordered from them? I placed an order on 9/27 and I have not heard anything yet. The order acknowledgement said it would take 7 - 10 days before they ship which is fine. I called yesterday to check on the progress and to see if they had an estimated ship date, but I got their machine. I left a message, but I have not received a call back.



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Old 10-13-2010, 01:04 AM   #2
tmfinley
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Default Re: Upland Soap Factory

I have a couple of Upland molds. I ordered when they were moving this winter so I knew it was going take a log time to get them. I know this doesn't fit your situation but I LOVE the molds!



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Old 10-13-2010, 02:08 AM   #3
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Default Re: Upland Soap Factory

I think this is their busiest time of year too.....people wanting molds to get soap made for Christmas. I LOVE their molds!

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Old 10-13-2010, 11:05 AM   #4
MF-Alpines
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Default Re: Upland Soap Factory

Thanks, guys. It's good to know that they make great molds. I try calling again.

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Old 10-19-2010, 04:59 PM   #5
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Default Re: Upland Soap Factory

I just don't know what to do. No one will call me back. I have no idea whether I will be getting my molds or not. I've called once or twice per week and also filled out their contact form -- no response.

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Old 10-19-2010, 05:29 PM   #6
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Default Re: Upland Soap Factory

Bummer! The usually put a notice up on the website if they are going to be gone for a while. I need to order too. But now I am hesitant. I did leave a message for Kelsei's Creations but have not heard from either. What is one to do?

Vicki in NC

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Old 10-20-2010, 12:28 AM   #7
hsmomof4
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Default Re: Upland Soap Factory

From The Dish:

Quote:
Just a quick note from Linda at The Upland Soap Factory to let our many customers know that we have had TWO serious illnesses in the family since mid August, both requiring hospital time, so we are really backed up with mold orders and have not been able to communicate with customers until this week. We are expecting full recovery but it will take some time, and this week I will be contacing all those customers who have mold orders pending, to let them know the status of their orders.
I have about 75 emails right now that need answering and 26 phone messages...so if you are any of the above, you will be hearing from me in a few days.
Thanks,
Linda Stevens
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Old 10-20-2010, 05:40 PM   #8
MF-Alpines
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Default Re: Upland Soap Factory

Thanks, Stacey.

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Old 12-01-2010, 10:54 AM   #9
MF-Alpines
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Default Re: Upland Soap Factory - UPDATE

MY MOLDS ARE COMING!!!! Received an e-mail last night. YES!
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Old 12-01-2010, 12:32 PM   #10
Kalne
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Default Re: Upland Soap Factory - UPDATE

Wonderful! I was beginning to worry they would never get back on their feet. I have plans to order more of their molds early next year. Good to know they're back in business.



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